Coronavirus (COVID-19) Infection Prevention & Control Policy

 

For

 

The Lavender Way

 

All of us have been affected by the coronavirus (COVID-19) pandemic. I hope you and your family have been safe and well in these unusual times. The pandemic means I have had to introduce a slightly different way of working which is set out below.

 

I have missed being able to offer you the treatments that I know you love, and I am looking forward to seeing you again as soon as possible.

 

My priority is to keep you as safe as possible, and prior to re-opening the salon I have implemented a number of changes which I would like to make you aware of. During the time the salon has been shut, I have completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for my industry. I have since made a number of changes in the way that I operate that you will notice when you next visit.

 

Booking Appointments

 

If I feel ill or have symptoms of C0VlD-19, I will self-isolate immediately and not come into the salon. This may mean that I have to cancel your appointment at short notice. I appreciate that this may be inconvenient, but it is done entirely for your own safety. If your appointment is cancelled, you will be able to re-book again.

 

If you or any of the people you live with feel ill or display any symptoms of C0VlD-19 – please advise me as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT. I have amended my booking terms and conditions and you will not be charged for any appointments which you miss due to illness.

 

Visiting the Salon

 

I will great you warmly but without any personal contact, this is for your safety and to maintain social distancing. Prior to your entering the treatment room your temperature will be taken and a mini health consultation will be done, this is to support the Governments track and trace policy.

I ask that you attend your appointments as close to the appointment time as possible. Please do not turn up early for appointments as this may mean that you come into contact with other clients who are just leaving.

 

I have increased the frequency of cleaning in the salon including making sure that common surfaces, equipment, door handles etc. are wiped clean using disinfectant products between each client.

 

All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety. 

 

Wherever possible I will utilise environmentally, friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection.

 

 

You will have access to soap and hot water to wash your hands with as soon as you enter the salon and I will also have hand sanitiser available for you to use.

 

I will ensure adequate ventilation throughout the room with windows being open.

 

I will understand and not be offended if you wish to wear a facemask or wear disposable gloves when you visit the salon and during your treatment is this is appropriate.

 

Please don’t be surprised or upset if I use personal protective equipment (PPE) during your visit and during your treatment. This may include disposable gloves / facemasks / aprons / visors, where appropriate.

 

I can confirm that the laundering of salon towels and uniforms is a priority I can assure you that all salon laundry is washed at 60 degrees C

 

All disposable items are bagged and safely removed from the treatment area between each client.

 

My treatments

 

I have carried out a risk assessment on all treatments and I am confident that I can continue to provide these safely with the use of different PPE.

 

During your treatment

 

I understand the importance of hand hygiene and I will ensure that I wash my hands in according with NHS recommendations before the start of your treatment.

 

I will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments, please let me know and I will do what I can to satisfy you.

 

I will not leave you in the room once treatments have started to minimise any chance of infection, and conversations will be kept to a minimum.

 

 

 

 

After the treatment

 

In order to avoid handling of cash, I would prefer if you could pay for your treatment by card or using bank transfers.

 

Home care products will need to be pre-ordered and paid for before your appointment and will be packed up safely to give to you at your appointment. Alternatively, I will have a clean plastic box outside of my room for the collection of products.

 

Please note my new bank details are:

C A Dore

Sort Code: 20-98-68

Account Number: 23279936

 

All of these procedures have been implemented for your safety and mine. I will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary.

 

When the Government allows me to start back, I will let you know by email so that you can call me to book an appointment, my number is: 07836609192.

 

Thank you for your understanding and this will be the Lavender Way’s new happy way of

working

 

Best Wishes

Caroline

 

5th July 2020